When managing a team or individual, you will often find yourself in a position of teacher or coach. Here are my top 5 tips for being a more effective manager.
TIP 1
Tap into what the person already knows. Adults don’t like to be taught something they already know. Ask relevant probing and open questions to find out what they know and where the gaps are. This will give you a starting point to assist.
TIP 2
The learning is the responsibility of the learner. Helping your staff create their own goal using the SMART principle will motivate staff to achieve their goal.
TIP 3
Have you ever had a conversation with anyone who is in an emotional state? At home or in the workplace? How does this work out? Tip 3 is about being grounded before assisting someone, or if your buttons are pushed, have a strategy to take time out and continue when you are able to help.
TIP 4
Provide timely and honest feedback. Knowing what to say and when to say it can often be tricky. Offering feedback from the perspective of how you feel and acknowledgement of others ideas is helpful.
TIP 5
It’s not all about work, take time out to celebrate the wins of staff. How will you celebrate? It can be as simple as a congratulations card, having a coffee or some words of thanks.